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FAQs
- Content Publishing & Editing
- Account & Security
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- Other Questions
- Copyright © 2025 Topinx - All Rights Reserved.
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- Office:8 The Green, Dover, DE 19901, USA
- Email : [email protected]
FAQs
Content Publishing & Editing
1.Q:Why does my post fail to upload with an "Upload Failed" message?
1.A: Please check your internet connection and ensure the image/video size is within limits(recommended single file <500MB). If the issue persists, restart the app or update to the latest version.
2.Q: Why was my post removed after publishing?
2.A: Your post may have been removed due to violations of our content guidelines during moderation. For detailed posting rules, please refer to our User Agreement.
FAQs
Account & Security
1.Q: How do I reset my password if I forgot it?
1.A: On the login page, click "Forgot Password" → Enter your registered email → Check your inbox for a Verification code.
2.Q: How can I appeal if my account is suspended?
2.A: Please email [email protected] with your appeal reason and supporting evidence (e.g., original content screenshots). We will respond with a resolution within 3 business days.
FAQs
Privacy & Data
1.Q: How do I set a post to "Followers Only"?
1.A: While editing, select "Audience" → Choose "Followers Only" before publishing.
2.Q: How do I freeze my account if it’s hacked?
2.A: Immediately email [email protected] with your registered email/phone and ID proof. We will lock the account for you.
FAQs
Other Questions
1.Q: How do I freeze my account if it’s hacked?
1.A: Immediately email [email protected] with your registered email/phone and ID proof. We will lock the account for you.Please kindly wait, we will respond to your issue within 24 hours.